Frequently Asked Questions
Clear, direct answers regarding our operations and standards.
1. How do you structure your pricing?
We prefer not to use fixed hourly rates without assessing the property, as every space is entirely different. We provide a bespoke estimate based on the size of the property, the specific service requested, and the current condition of the premises.
2. Do I need to provide any cleaning supplies or equipment?
No. We supply all commercial-grade cleaning products, cloths, mops, and vacuums. If you have specific dietary, allergy, or ethical requirements regarding chemicals, please inform us, and we can accommodate.
3. Are you insured?
Yes, we hold comprehensive Public Liability Insurance. This ensures that in the highly unlikely event of property damage, both you and our business are fully protected.
4. How do I arrange access if I am not home?
Many of our regular clients are at work during their scheduled clean. You may provide us with a spare key, arrange access via a secure lockbox, or provide alarm codes. We treat all security information with the utmost confidentiality.
5. What is your cancellation policy?
We require a minimum of 48 hours notice for any cancellations or rescheduling. Cancellations within 48 hours may incur a cancellation fee, as it is often too late to reallocate that time to another client.
6. Will I get the same cleaner every time?
For recurring residential or commercial services, we aim to allocate the same team members to your property. This builds familiarity with your preferences and ensures consistency. Should a change be necessary due to leave, we will inform you in advance.
7. What is included in an End of Lease clean?
Our End of Lease service is strictly designed to satisfy real estate agent checklists. It includes oven cleaning, internal windows, skirting boards, cupboards inside and out, and intensive bathroom descaling. It does not include carpet steam cleaning or external washing unless explicitly requested.
8. Do you guarantee your End of Lease cleans?
Yes. If your property manager identifies any cleaning-related issues within 72 hours of completion, we will return to rectify them at no additional cost. We do not guarantee against property damage or general wear and tear.
9. Can you clean up after builders or renovations?
Post-construction cleaning requires highly specialised dust extraction equipment and is outside the scope of our standard deep cleaning. Please email us with the specifics of your project, and we can advise if we can assist.
10. How quickly can I book a service?
Due to high demand in the Broken Hill area, we typically book out 1 to 2 weeks in advance for regular cleans, and up to 3 weeks for end of lease cleans. We recommend contacting us as early as possible.
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